Normally you get this message for one of two reasons; either you are using an incorrect email address or the wrong security question/answer.
- The email address must be the main address for your account with PEARonline, not an alternative email address. You can check this as it is the email address that notifications for new documents are sent to.
- If you cannot remember your security question/answer, email us on support-AT-pearonline.com and we will check your question and answer by phone or email.
